This page covers how to request a withdrawal, what checks apply, and the specific reasons payouts get held up. Almost every delay traces back to one of three avoidable causes, listed below.
Before You Withdraw
Two things must be in place. Your account needs a bank account or UPI ID added, in your own name and matching your registered name exactly. And any bonus you have claimed must have met its wagering requirement, or the bonus balance is not yet withdrawable.
Verification may be requested before a first payout. Having documents ready saves a round trip — see the AML & KYC policy for what is typically asked.
Adding a Bank Account
- Sign in and open Wallet or Profile
- Choose Add Bank Account
- Enter the account holder name, bank name, account number and IFSC code
- Check every field, particularly the IFSC and the account number
- Submit, and complete OTP verification if prompted
The account holder name must match your registered name. Not a nickname, not a spouse’s account, not a business account — your own.
Requesting a Withdrawal
- Open the Wallet or Withdraw section
- Choose bank account or UPI ID
- Enter the amount, within the limits shown
- Review the details and submit
Once submitted, the request enters processing. You will see its status in your transaction history.
Limits and Timing
The published minimum starts from around ₹100 and may vary by account. The maximum depends on your account level and the method used. Processing is usually completed within a few hours, and there is a limit on how many requests can be made per day.
These figures are the ones published on the platform and can change. The cashier shows what currently applies to your account, and that is the authoritative source.
Why Withdrawals Get Delayed
In order of how often they occur:
- Name mismatch. The bank account name does not exactly match the registered account name. This is by far the most common cause.
- Wrong account details. An incorrect IFSC code or a digit wrong in the account number.
- Unmet wagering. A bonus is still attached to the balance and its conditions have not been completed.
Beyond those: exceeding the daily request limit, pending verification documents, or a review triggered by unusual activity. Where a review is underway, support can tell you what is needed, though not always the detail of why.
Fees
Withdrawals to bank account and UPI are processed without a platform deduction under normal conditions. Your own bank may apply charges on certain transfer types, which is outside our control. Crypto withdrawals carry a network fee set by the blockchain, not by us.
If Your Withdrawal Has Not Arrived
- Check the status in your transaction history first — processing and paid are different states
- If marked paid, allow for bank settlement time, which can run longer on weekends and public holidays
- If still missing, send the request ID, amount and time to support
Do not submit a second request for the same funds. It creates a duplicate that has to be unwound and slows things down.
Related
See payment methods for the full list of options, deposits for adding funds, and promotions for the wagering terms attached to current offers.